Anasayfa / Return and Change Policy

Product Return Policy


Our aim is the make you happy in the best way possible. For this reason, we are here for you after the sale like we are for you before the sale.
According to Commercial Code and Fashionfriends.com Customer Satisfaction System you can cancel your order without giving any reason. In order to cancel your order, all you have to do is send us an e-mail to destek@fashionfriends.com address with your order number and your desire to cancel. All necessary procedures will be started when e-mail is arrived at us. 
In the products that you have bought from fashionfriends.com there is no change, however you can return your products without giving any reason. 
 

Return Policy: 
If there is a problem in the product that you have bought or you want to cancel without giving reason, you can return it with following the rules at the below.
Important: In campaign products’, which have been made discount more than 50%, return process cargo fee belongs to the buyer.
 

Return Policy: 
• Even if the product’s package is opened all devices (bag, prick, information card, label etc.) in it must be send to us complete and solid.
• Product must be send to us without any change and deformation on it.
• Product must be unused, and there should be no stain, tear, fracture etc. on it.
• Since the day that cargo has arrived to you, there should be no more than thirty (30) days which is the legal return time.
 

Product Return Address;
UPS Cargo Return Code : 4A706E
SNS Giyim Sanayi Tic. A.Ş.
Necip Fazıl Kısakürek Mah. Gazi Cad. No: 78 Esenyurt 34522 İstanbul
destek@fashionfriends.com

Please Remember...

When you want to return the product that you have bought from fashionfriends.com in accordance with the abovementioned terms; you must send the product with its invoice to fashionfriends.com.
In Product Return processes, the returns that will be made with UPS Cargo is free except for the times that 50% Campaign. Cash on deliveries with other firms are not accepted by us and the cargo fee must be covered by you.

If the product you want to return is returned because of change or any fault, cargo fee is covered by fashionfriends.com. In cases like this, after entering member operation in the part my orders after clicking the "Cancel the Order" button, by filling the return/change form you will get an informative e-mail from destek@fashionfriends.com about the confirmation of your return request, you must make the delivery with using this information e-mail by UPS Cargo. Your return code : 4A706E 

- In the case of returning all the products in your order cargo fee will be covered by buyer.

- In the orders which returned, for the returns that you will make with UPS Cargo, 9,90 TL (eight liras ninety kurus) cargo fee will be deducted from the refund money.

- In the orders, which are cash on delivery, 10,90 TL (Ten Liras Ninety Kurus) will be deducted.

Fashionfriends.com will cover the shipping charge for your returns if only some of more than one (1) products you have purchased is returned.

In the orders, which are given with the Free of Charge Cargo for 100 TL and more chance, if your total amount is below 100 TL, after the return, the 9,90 TL cargo fee will be deducted from your refund money.
 

Price Refund in Return Processes;
In the case of customer is returned the product or cancelled the order, after the returned product is reach to Fashionfriends.com, the refund money is refunded to customer. Money order return requests are notified to bank by our system, and in maximum 3-5 days transferred to your account by bank.

In the products which are paid by credit card return requests are immediately notified to bank and transfer is made by bank within maximum 3 days. Relevant Bank Credit Card may not be reflect the refunds within the same day (Fashionfriends.com have no effect on this process).

If the relevant refund price is not in your account after 5 business days please inform us with an e-mail that you will be send to destek@fashionfriends.com. In cases like this, it might be necessary to contact with your Bank’s credit card service. In the sale on instalments, refunds will be made by the bank with the number of instalments as account in credit to your credit card. 

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